Shipping policy

Shipping Policy – Jaanaki Luxe

Thank you for shopping with Jaanaki Luxe. We carefully pack and ship every order to ensure your jewellery arrives safely.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

🇨🇦 Canada: 3–7 business days
🇺🇸 United States: 5–10 business days
🌍 International: 7–15 business days

Delivery times may vary depending on location, courier delays, or customs processing.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order weight.

Occasionally, free shipping promotions may be offered on selected orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or message to monitor your delivery.

Lost or Delayed Packages

Jaanaki Luxe is not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Customs clearance

  • Incorrect shipping addresses

Please ensure your shipping address is correct before placing the order.

Damaged Items

If your order arrives damaged, please contact us within 48 hours with:

  • Your order number

  • Photos of the product

  • An unboxing video

Contact Us

If you have any questions about shipping, please contact us:

📧 Email: jaanakiluxe@gmail.com
📩 Instagram: @jaanaki_luxe.ca